Connect with All Your Contacts Texting is a great tool for your business. You can already text 1-to-1 from your BellesLink account, now you can send bulk texts, too. Our Contact Manager CRM makes it easy to import your list, organize your contacts for bulk texting, and manage your results. Bulk texts can be scheduled and personalized with first and last names. How to Send a Bulk Text Message This video tutorial shows how to send bulk text messages from your BellesLink … [Read more...]
Introducing the Case Manager CRM
Manage Your Contacts, Calls, and Texts The Contact Manager gives you an easy way to import and organize your customer contacts, make phone calls, and send texts. You can import contacts from your own list or from a BellesLink batch skip tracing search. Contact records can hold all the information you need, including multiple phone numbers, addresses, emails, and custom fields. Contact Manager CRM Overview This video tutorial shows all you can do with the new Contact … [Read more...]
Skip Tracing Results Explained: First-Best vs Near-Best Results
Many small businesses have become skip tracing data buyers. There are some misconceptions, though, about what these businesses are actually buying. Few have had the different types of skip tracing results explained to them. In this post, we’re going to correct a part of that. There are two types of skip tracing searches, single and batch. The results they give you might look the same, but they are different in one very important way. A batch search only gives you a first-best result. A single … [Read more...]
Upload Multiple Numbers Per Person To a Contact Dialer Call List
We recently updated our call list import process so you can now upload multiple numbers per person to a Contact Dialer Call List when your spreadsheet has more than one number column. When you’re creating a list of people you want to call, it’s likely you have more than one phone number for each person. Before now, you would have to duplicate the person in your spreadsheet for each of their numbers. Now, you can have up to five numbers for each person. When you import to a call list, you … [Read more...]
Skip Tracing Hit Rate. Why Does It Matter?
We report the skip tracing hit rate on every batch search and we report our monthly average hit rate right on our website. What is a hit rate and why does it matter? What is a Skip Tracing Hit Rate? The hit rate equals the number of skip tracing results, divided by the total number of searches. It’s written as a percentage. For example, if you batch skip traced a list of 100 name and address records, and your search results returned information for 81 of those records, the hit rate … [Read more...]
How to Transfer a Call to Another User
If your BellesLink account has multiple users, you can transfer a call from one logged-in user to another. This is most useful when you have a virtual assistant making calls, because they can transfer the call to someone who can close the sale, instead of scheduling a callback that may never be answered. Transferring a call is similar to adding a call, with one big difference. In a call transfer only two people are ever on the call at once, the customer and the caller or the customer and the … [Read more...]
How to Add a Call: Conferencing a Second Number
When using the Contact Dialer, the Add a Call link will appear below the Hangup button when you’re on an active call. When you click the link, the Add a Call dialog box will open. Enter the number of the person you want to add and click the green Call button. The call button will put your first call on hold, so be sure to tell that person. When your added call is answered, you can conference it with the first call by clicking the green Merge button. Once the calls are merged you can use the … [Read more...]
BellesLink Pro and Business Plan Overview-What’s Included
For businesses who use skip tracing and cold calling in their sales and marketing process, the BellesLink Pro and Business plan brings everything you need into one app. You no longer have to subscribe to multiple web apps to go from a skip trace search to a phone call contact. Using just BellesLink you can search a current phone number for a lead and get them on the phone, with just a few clicks. If you want to scale your workflow, you can batch skip trace a list and send it to the our … [Read more...]
The Contact Dialer: A Preview Dialer For Batch Search
If your business makes a lot of phone calls, a preview dialer is something you should consider adding to your workflow because it can save you a lot of time and improve the return on investment, or ROI, of your calling campaigns. This post will give you an overview of the Contact Dialer, BellesLink’s built-in preview dialer. What Is A Preview Dialer? A preview dialer is an automated telephone dialing system that saves you the time of manually dialing numbers but still gives you … [Read more...]
Batch Skip Tracing Results Explained
The first time you get your batch skip tracing results it can be intimidating. You’re looking a spreadsheet with a couple dozen columns, filled with data, and it’s difficult to tell what data is in which column. If you have felt this way, don’t worry. This post will help you make sense of all those columns. No one is born knowing how to work with spreadsheets, it just takes a little guidance and practice. Let’s get started. … [Read more...]
