Frequently Asked Questions
No. BellesLink is a month-by-month agreement. You can cancel at any time.
Your login will be generated once your account is verified. Usually, no more than 24 hours later.
No. All that’s needed to use BellesLink is Google Chrome and a microphone/headset or earbuds with a microphone. Our mobile app works with either Android or iOS.
As long as your list is good, you should see a 80%+ return rate. Meaning, more than 8 out of 10 records will come back with accurate data appended. Typically each returned search includes 3 good phone numbers and 3 email addresses. So a search of 100 records will return 80+ results with a total of 240+ good phone numbers.
A batch search result includes up to 5 good phone numbers with caller ID and phone type, a current street address, and up to 5 email addresses.
For batch search you need a first name, last name, address, city, state, and zip code. If your spreadsheet contains full names in one column our batch uploader can separate those for you. It can also separate full addresses which are in one column.
No. Businesses and family trusts cannot be searched by batch. You must have a person’s first name, last name, address, city, state, and zip code. Businesses and trusts can be searched using our individual premium business search or premium people search.
You can upload your own spreadsheet, with any number of columns, and tell us which columns to use. You don’t have to delete extra columns and risk loosing your list data. When you upload your spreadsheet we save a copy of your original file. When you download your results you can choose to have the results automatically merged into your original spreadsheet, with all your original columns and data.
Most batches come back within an hour or two. Large batches can take up to 24 hours.
No. Upload as many, or as few, as you like.
Call or email customer service anytime and someone will be available to help you.
You are billed per search, at the time the batch is submitted. To get the highest hit rate submit a clean spreadsheet of good names and addresses.
BellesLink searches run on credit bureau-level data from top-tier public records providers.
No. The amount of monthly searches included in your plan expire each month, on your billing date.
Yes. All additional searches you buy roll-over each month and are there to use for as long as you have an active account.
No. If you close your account or your account is suspended, any searches you paid for are not refunded.
No. Individual premium searches are no-hit, no-fee.
All you need is Google Chrome and a microphone/headset to plug into your computer.
No. You don’t need a separate phone. Our dialer places all calls through the Google Chrome browser.
A microphone/headset is best and what we recommend. But if you don’t have one, and your computer has a built-in microphone/speaker that will work too.
No. The Contact Dialer is included in each BellesLink account, there’s no extra cost.
The Contact Dialer uses the minutes included in either the Pro or Business Plan. So if you’ve not made any other calls, you have 100 minutes to use with the Pro Plan and 2000 minutes to use with the Business Plan.
If you’re on the Business Plan you can purchase as many call minutes as you need to. Call minutes are $0.025 per minute. For example, 1,000 additional minutes costs $25.00. If you’re on the Pro Plan you cannot purchase additional call minutes. To get more call minutes upgrade to a Business Plan.
Yes. Upgrading is easy, just one click.
Virtual Phone & Text
The Pro Plan comes with 100 call minutes. The Business Plan comes with 2000 call minutes. Both plans come with unlimited browser calls and free voicemails.
Anytime you get an inbound call to any of your BellesLink numbers, or make a call to a number, your call minutes are used in one minute increments.
So if someone calls one of your BellesLink numbers and the call is 40 seconds, we’d deduct one minute. If the call was 61 seconds, we’d deduct 2 minutes.
Same thing when making calls. If you make a call and the call was 35 seconds, we’d deduct 1 minute. If the call you made was 71 seconds, we’d deduct 2 minutes.
BellesLink is designed for you to make and receive calls using Google Chrome. You don’t need a special app. As long as you have Chrome installed, you’re good to go.
So if someone calls and you answer in Chrome, the call doesn’t go against your call minutes. Same thing with making calls. If you make the call using Chrome, it’s not deducted from your call minutes.
There’s no limit to the number of calls you make or receive when using Chrome.
Yes. But only if the call doesn’t transfer to you first.
If the call transfers to you, then goes to voicemail (because you didn’t answer or weren’t available) the voicemail isn’t free. The call is deducted from your call minutes.
But if the call goes directly to voicemail without transferring to you first, you’re not deducted any call minutes.
So what you do, is setup a Transfer Schedule in the BellesLink app. In the Transfer Schedule you choose which times calls transfer to you. All other times, calls go directly to voicemail.
No! Your voicemail box is unlimited.
Have you ever called someone and got “Sorry, the mailbox is full”? It happens to us, when we follow up on BellesLink inquiries. A lot.
If we’re getting “Sorry, the mailbox is full” so are their customers or leads. This could mean an important lead lost, or a blown opportunity.
Sorry, the mailbox is full” never happens using BellesLink.
Yes and No.
If you’re on the Business Plan you can buy more minutes at just $.05 per minute.
If you’re on the Pro Plan, you can’t buy more call minutes. You either have to use the browser for your calls, or wait till your next bill cycle date when the call minutes reset.
Yes. If you’re running out of call minutes, the best thing to do is upgrade to the Business Plan.
Both the Pro and Business plans come with 2000 text messages.
If you receive a text, that counts as 1. If you send a text, that counts as 1.
Every local BellesLink number can receive and receive text messages. So when you activate a BellesLink local number, it’s ready for texting.
You receive texts when logged into the BellesLink website or in our mobile app.
You send text messages while logged into the BellesLink website, or from our mobile app.
When you send a text, you choose which BellesLink number of yours to send the text from. When the person gets your text, the text comes from your BellesLink number.
So let’s say you have 2 BellesLink numbers; 415.123.4567 and 303.123.4567. When you send a text you choose which BellesLink number to use. If you chose your 415 number, the person you sent the text to sees your 415 number and your message.
Yes. When they reply to the text they are replying via your BellesLink number. It’s no different than if they got a text from a cell number.
No. Each BellesLink plan only comes with 2000 texts. If you run out, you’ll have to wait until your plan cycles on your bill date, when your texts reset.
Our mobile app has badges. So each time you get a text you’ll see your badge increase. You can also get notified via email.
Accounts & Billing
The date you sign-up becomes your bill date. Each month on your bill date you’re charged the forthcoming monthly fee for the plan you’re on.
No. We don’t offer refunds. The easy way to avoid this is to cancel before your bill date.
Yes. You pay a monthly fee whether you use the account or not.
Yes. You can change plans anytime. If you’re changing from the Pro Plan to the Business Plan, you’ll be charged the pro-rated monthly fee immediately. If you’re changing from the Business Plan to the Pro Plan, the change will take affect on your next bill date.
Plan Upgrades & Downgrades
Yes, you can upgrade or downgrade your subscription at any time.
Yes. Once you’ve received confirmation that your upgrade was successful, logout and then login. When you login you’ll be on whatever plan you upgraded to.
If you downgrade, the change won’t take place until your next bill date.
No. But after you downgrade you can continue on whatever plan you’re on until your next bill date. Then on your next bill date, your plan will change.
The Basic plan doesn’t include calls, messages, or texts, so that’s why you can’t see anything. But if you upgrade from the Basic Plan to either the Pro or Business plan, all of your calls, messages, and texts will be there just like before.
Make sure in “My Account” that the billing address for the card you’re using is where your statement is mailed to. Everything has to match exactly, including the zip code. If not, the charge won’t go through.
When logged in click on “Tutorials & Help” in the upper right corner of the page. We have a library of videos you can watch. If you still need help, or don’t want to watch the videos, give us a call or drop a message in the chat window.
Yes. The data is exactly same for all plans.
Yes and no. We save your data (calls, messages, texts) for as long as you’re a customer. So if you downgrade then upgrade later, your data will be there just like before. But you can’t access it again unless you upgrade.
Yep. Try calling now. If we don’t pickup we’ll get back to you ASAP.
If all you’re looking for is a database, you’re selling yourself short. Use everything we offer.
Do batches and searches.
Use BellesLink for your calls and texts.
Keep track of your work using our CRM.
We post really great tutorials and videos in our BellesLink Exchange.
Attend our free, bi-weekly webinars.
Yes. Techinal support by phone and email is included with every BellesLink account.
The roots of BellesLink began in 1989. We were a small business then, we’re a small business now—same as our customers. So we know what it’s like.
We’re a small crew. We all work remotely, from home. So when you call you might hear our dogs barking. Scratch that, you probably will hear our dogs barking.
We have a trusted network of people we’ve worked with for years. We’re all friends and family.
All our systems are housed in a secure data facility, one of the best in the country. Because of who we are, our experience, knowledge, and design, BellesLink and its network is extremely reliable.
We’re small in numbers, but mighty and nimble. Our technology and code base is rock-solid. Our design and development process is fast and flexible so we’re quickly able to make the changes our customers need.