Messages for Toll-Free Number Setup
When you’re setting up a new toll-free number for texting, BellesLink recommends those numbers have custom recorded messages for the number greeting and voicemail message. These are the greetings and messages customers hear when they call your texting number. Check out our tutorial on setting up your toll-free numbers.
BellesLink recommends you setup these custom recorded messages because they increase compliance with industry best practices and they improver your contact rates.
One Element of a Trustworthy Text
You’re using these toll-free numbers to text customers, it’s essential your messages include the elements of a trustworthy text. One of those elements is a number greeting that identifies your business.
If customers have doubts about the legitimacy of a business contact via text, they will call the phone number the text was sent from. Having a custom recorded number greeting that identifies your business, assures customers that your business contacts are legitimate.
The same is true for the voicemail message and a custom recorded voicemail message is required for your toll-free texting number. A voicemail message that includes your name and restates your business name, assures customers your business contacts are legitimate.
Number Greeting Message Examples
It’s best practice for your tool-free texting number to be answered by a custom greeting that includes your company name and a description of your business. This builds trust with the caller and tells them the text they received from your is not a scam.
Example 1
Hi. You’ve reached BellesLink, a people search platform for small business. Hang on while we connect your call.
Example 2
Hello. Thanks for calling BellesLink. Hang one while we transfer your call to the next available associate.
Voicemail Message Examples
The voicemail message should be consistent with your greeting and include your full name and business name. This also builds trust with the caller.
Example 1
Hi. This is Jeff Mason with BellesLink. Please leave a message and I’ll return your call within the next business day.
Example 2
Hello. This is Jeff Mason with BellesLink. I’m sorry I missed your call. Leave a detailed message and I will return your call as soon as possible. If you have a customer support issue that needs immediate attention, please call 970-328-0400. Thanks.
Recording Your Custom Messages
When you record a custom message you have two options. You can create a voice recording using your computer or mobile device microphone, or you can use text to speech.
Creating a voice recording is easy and works the way you would expect. Choose “Record a message with your microphone” and follow the prompts.
You can also generate an audio recording from text, using our text to speech feature. Enter your message text, give your message a name, and the the Create Message button. The voice in the recording won’t sound like you, but it is a fast, accurate way to create a new custom message.
Once you have your custom message recordings made, assign them to the number greeting and voicemail message.
Custom Number Greetings and Voicemail Messages are Strongly Recommended
BellesLink recommends you to setup your texting number with a custom number greeting and voicemail message because it improves compliance with Federal regulations, aligns with best practices, and increases your contact rates.
Your customers are bombarded with robocalls and spam texts. Anything that looks suspicious is ignored. Setting up your texting number handle inbound phone calls makes you stand out from the crowd and makes you texting more effective.