There was a time, not too long ago, when a phone call was the most common way a customer would contact your business. It’s true, a customer would actually pick up their landline phone and dial your number. Of course, back then call tracking wasn’t available to small businesses. Then came the internet and customer contacts shifted to email and… [Read more »]
Last week I did a demo with Jen, a real estate investor who is looking for people search software. She said he had a great phone system for getting leads from bandit signs, yellow letters, and door hangers. When I called her bandit sign number I got a different message. “This Mailbox Is Full”. Jen’s campaign was successful but her system… [Read more »]
How much do you think about your customer’s experience of doing business with you? In today’s marketplace technology has leveled the playing field. Everyone is reading the same thing. But some businesses believe customer experience is the only thing that really matters. Despite media hype for a web-based, virtual-reality business-world, your first touch-point with a customer is still likely to… [Read more »]
Many small to medium sized companies, whose business involves consumer financing, want to use automated calls, commonly called robo-calls, to contact customers about their accounts. The ability to make automated calls is a feature in BellesLink. Because of this, we are often asked what’s required to stay in compliance with federal, state, and local laws. So, we’ve put together an… [Read more »]