Lender Success Story: Customer Response

The Challenge

Getting customers to respond.

The Solution

BellesLink Batch Texting.

The Results

More incoming customer calls.

5 minutes before my team comes back from lunch, I schedule a batch text message to go out to customers requesting a call back. I know that the phones are going to be ringing off the hook within minutes and that everybody will be busy responding to the calls.

This is a great success story of how BellesLink can light up a call center or a customer’s operation with calls. Not just calls—calls from cases that had quit responding. We have another finance company that has reported “we flooded their call center with calls” within 5 minutes of sending out text messages, using BellesLink Batch Text Messaging Scheduler. Again, not just calls—calls from customers who had quit responding or who the agent had lost contact with.