This video tutorial will show you how to contact all the customers on your list at once by sending a bulk text message. Upload your list, create your message, and send.

Start with a contact group

To send a bulk text you first have to create a contact group. You can create a group by importing a batch skip tracing search result or by importing a list.

Once you have a group, click inside it and use the blue Send Bulk Text button to begin.

Personalize your message

When you send a bulk text to a group, you’re sending the same message to every mobile number that’s included. To personalize your text you can choose the salutation—Hi, Hello, Hola—and you can choose to include each person’s first or first and last name.

Salutations and names are automatically inserted into your text message at the time they are sent. You can see a preview of our message before you send.

Send confirmation by email

Once your bulk message send is complete, you’ll get an email confirmation. The email will confirm the total number of delivered and un-delivered messages. Not all phone numbers can accept text messages, so any of those numbers in the contact group you sent to will not be delivered.

Texting Compliance

Texting is a great way to reach your customers, but it comes with additional compliance requirements that businesses don’t have when making phone calls. These Federal compliance requirements are defined in the Telephone Consumer Protection Act (TCPA). As a business, it’s important to understand the details of text message compliance laws and regulations before gathering contacts or sending text messages.

Express written consent

According to the Telephone Consumer Protection Act (TCPA), customers must give businesses “express written consent” before the business sends them text messages. Even text messages that are merely informational require consent.

When you send a text message to a contact who does not have an opt-in recorded in the BellesLink system, you will be required to self-certify that you have express written consent to text that phone number.

A bulk text messaging overview on how to contact all the customers on your list at once with bulk text messaging

Bulk Text Messaging Overview

This video will give you an overview of bulk text messaging and how to contact all the customers on your list with messaging.