A skip trace is like a jigsaw puzzle. Fit pieces together so you can see the whole picture. Some puzzles have a lot of pieces, some puzzles have fewer.
Of course jigsaw puzzles are easier than skip tracing, they have all the pieces you need right from the start. A skip tracer has to find the pieces to their puzzle and keep them organized to figure out how they connect. My Grandpa would group puzzle pieces by color. He said, “If you want to solve the puzzle, you’ve got to have a system”. So what’s the skip tracer’s system?
Skip tracers are unique. Each one works cases in their own way. Yet, there are three things every good skip tracer uses in their system—information, communication and organization. The first one, information, is like the pieces of the puzzle. You’ve got to gather it, verify it and connect it so you can see the whole picture—solve the puzzle.
Information. Communication. Organization.
The Skip Tracer’s System.
BellesLink skip tracing software follows the Information, Communication, and Organization system. We know it works. Skip tracers who are making the most right-party contacts and the repo agents who are making the most first-party resolutions, use this methodology. We’ve built our skip tracing platform around this method so you can have the best tools for the job.
Information Belongs in a Case Manager
A skip tracer will gather information from lots of sources: the client’s assignment, database searches, web searches, social media, etc. In years past, all this information would have been managed in a spreadsheet. At the speed of business today, spreadsheets and office documents are too slow and cumbersome to manage cases.
Today, software tools like BellesLink, offer a better way for skip tracers to gather, verify and manage information. They include case management tools that automatically link information to the case while you gather it. Databases searches, names, phone numbers, addresses, and emails—every piece of the puzzle you find is linked to the case. A case manager is essential for getting more results from the information you have.
Gathering Information with Databases
Some skip tracers rely heavily on databases, while others rely more on communications. At some point, though, everybody searches. Whether used to verify information or find new pieces of the puzzle, you can save lots of time and money by making this part of your system as efficient, and automated, as possible. Manual copy & paste from database to case is the #1 time-waster in skip tracing.
Here are three ways you can get more from your databases:
- Avoid copy & pasting. Use skip tracing software that easily, automatically adds search data—addresses, phone numbers, subjects—to your case, through a case manager.
- Avoid working in multiple browser windows. Use a system that includes both databases and a case manager so you don’t have to keep jumping back and forth between browser windows as you work. This wastes more time than you think.
- Save your searches to the case, for tracking and compliance. Skip tracing software can do this automatically.
- Use click-to-call web calling to save time when verifying the phone numbers. Verifying from a desk-phone is slow, includes dialing errors and can’t be saved to your case.
Built-In Databases Work Best
Because gathering and verifying information quickly is important, BellesLink includes 13 built-in databases that automatically link search results to the case. These searches include: number, name & city, skip trace, household, family, reverse address, neighbor, email, automobile, bankruptcy, demographic, caller ID and wireless porting. With just a click skip tracers can search a number, an address, a name, from right inside the case file. Choose new results to add back to the case and immediately beginning putting that information to use. Why are built-in databases best? Because they save you so much time, on average, 30 to 60 minutes per day.
Fast Information Makes Skip Tracing Profitable
Gathering and verifying information with built-in databases, and having it flow automatically into a case manager, makes it profitable to do skip tracing on every assignment. Verifying information from your desk, not the street, saves you time, cuts down on fuel and labor.
- Skip tracers make more right-party contacts.
- Forwarders make more first-party resolutions.
- Repo agents make more first-night repossessions.
MasterQueue and BellesLink. More Databases Options.
BellesLink and MasterQueue have created a powerful integration of skip tracing software. It’s another approach to our Information, Communication and Organization skip tracing method. The integration brings together MasterQueue’s data tools with BellesLink communications.
MasterQueue offers access to the broadest range of database providers and has a unique tools for turning raw searches into actionable information that leads to more right-party contacts. BellesLink browser-based phone calls—click-to-call numbers, call recording, number scrubbing, the inbound Call Monitor and the Call Auditor—can be integrated directly into the MasterQueue case manager. It’s a powerful combination of tools for gathering and verifying information quickly.
Both MasterQueue and BellesLink are fully compliant with CFPB and TCPA regulations, making this integration a smart choice for any business involved in skip tracing.
Solving the Skip Trace Puzzle
Information is the first part of the system for solving a skip trace puzzle. Software, like BellesLink and MasterQueue gives you fast, automated tools for gathering, verifying and managing the information in your cases. When you can quickly turn information into actionable leads, skip tracing becomes profitable on every assignment and you’re closing more cases faster.
To see BellesLink in action or learn more about our MasterQueue integration, request a BellesLink demo today.