Is anyone in repossession or investigations still using caller id spoofing? Amazingly, the answer is yes. We talk with Repo and Investigation professionals everyday and some tell us they still use spoofing to verify and gather information.
Of course we all know spoofing is illegal. It puts you, and your clients, at risk for serious penalties. But beyond that, caller id spoofing is dead because it can’t match the results you get when you use compliant techniques with a phone system that is purpose-built for repossessions.
Caller ID Spoofing Can’t Beat Compliance
At BellesLink we talk a lot about making a good call impression. That means when your target answers your call, everything they see and hear—caller id, greeting, message, talk-off—tells them it’s an important and credible call. This alone will increase your results by 30% or more.
The reason spoofing can’t beat compliance is because there are so many ways the call can fall apart, giving you no results for the time you’ve invested.
How Spoofing Kills Your Results
Limited options and poor call impression wastes your time.
- You can’t leave a voicemail to get a call-back. The ID your call shows and any call-back number you might leave won’t match, making the importance of your call less believable. Less believable equals fewer call-backs. If you do leave a voicemail, it becomes evidence of illegal spoofing.
- You have to keep calling until they answer. Because you can’t leave a voicemail with a call-back number you have to keep spoofing the target until someone answers. This is a huge waste of time and money that eats up your profits.
- You’re not prepared for “Can I call you back?”. When you reach a target who’s willing to talk, it’s not uncommon for them to need to call you back, either at a better time or with the information you need. If you’re spoofing, what number can you give them that won’t tip them off and burn the lead?
- If the call drops, they can’t call you back. 97% of adults have mobile phones and 34% of all users are “mobile only”. Dropped calls will happen. If you’re spoofing, those targets will be tipped-off if the try to call you back. You’ll have to repeat the call later with a different spoof. It’s likely you will have burned the lead.
Everything Has to Go Perfectly, For a Spoofed Call to Work
Like with many non-compliant techniques, everything has to go perfectly for a spoofing call to actually help you verify or gather information. With so many potential pitfalls—no answer, a bad time to talk, dropped call—a high percentage of spoofing calls will result in nothing but wasted time and money.
Compliance Gets Better Results
Compliant communications—phone calls, emails, texts—get better results for repossessors and investigators when you focus on making a good call impression. Because your calls are more credible you’ll get more calls answered, more call-backs, more results for your efforts.
While you can achieve basic compliance with simple office phones, it’s difficult. A purpose-built repossessions phone system, like BellesLink, is a better choice to reach the level of compliance that meets all your client’s requirements.
How Compliance Beats Spoofing
Local numbers, good call impression and more call-backs.
- Leave a voicemail, to get a call-back. With BellesLink, you assign a virtual local number to your case to use on out-going and in-coming calls. Targets can call you back directly at that number. You can also customize the inbound greeting message. Fully-compliant and more effective than spoofing.
- Stop calling, send a text. Stop re-calling a target who isn’t answering. Send them a text from the same local number you used to call them the first time. Your communications are more believable because the number is consistent.
- “Can I Call You Back?” Yes. Targets can call or text you at the local number you assigned to the case. They could also email to an address you create for the case. Every outbound and inbound communication with a debtor is automatically saved to the case.
- A dropped call doesn’t burn your lead. When using BellesLink you can re-dial your target without burning the lead. Your number is consistent and they will know your call is credible. Without hiding behind a spoofed id, you can work the lead, even if the first call drops.
Choosing compliance or spoofing, isn’t just about the law. It’s about increasing your profitability with better results and being the repossession company your clients prefer.
When you use a fully-compliant, dedicated repossessions phone system, black-hat techniques like caller id spoofing, become riskiest, least effective and most costly ways to verify case information.
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